Interviews 06/2018 About loyalty New customers instead of regulars: marketing professor Byron Sharp argues the case
Interviews 06/2018 Hotels need to get on board with digitalisation Martina Eggler on the requirements of corporate customers
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Interviews 05/2018 Credit cards meet fax machines Benjamin Park on irritating errors in the invoicing process
Interviews 02/2018 ‘If you're not online, you don't exist’ Interview: How well-equipped is the hotel industry for the digital era?
Interviews 05/2017 “Why should we give it all away as hoteliers?” A plea from Haakon Herbst: pay for extra services
Interviews 03/2017 Caretakers or freeloaders? Interview: The relationship between agencies and the hotel business